Return & Exchange Policy
FAQs on Cancellation, Return/Refund, Exchange
Can I cancel my order?
We do not allow order cancellation. Once your order is placed, it is immediately processed.
How do I return/refund my order?
All our pieces are made to order and we do not accept returns as a lot of effort and time goes into making each of these products. If you want, we can return and issue a store credit with 90 days validity. The piece must be sent back to us in unused condition with all packaging & tags intact within 7 days of delivery at below address:
raasbyekta
Plot no. 1105, LGF,
Block C, Sector-47,
Badshahpur – Sohna Road,
Near Subhash Chowk,
Gurgaon-122018
Haryana
India
Mobile no. +91 785174800
How do I exchange my order?
If you are unsatisfied with your order and want to exchange it, you can apply for an exchange of your order by writing to us at raasbtekta@gmail.com
We do not have pickup facility, you need to send it back to us on below address:
raasbyekta
Plot no. 1105, LGF,
Block C, Sector-47,
Badshahpur – Sohna Road,
Near Subhash Chowk,
Gurgaon-122018
Haryana
India
Mobile no. +91 785174800
We will only accept an exchange query if you write to us within 7 days of receiving your order. Also note, the following important information regarding exchange :
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. Customized products are non returnable and non exchangeable.
- All products bought on sale are not acceptable for exchange.
- All international exchanges - shipping costs and custom costs for return shipment as well as cost of the pieces that will be re-shipped to you - will have to be borne by you unless the products are damaged.
FAQs for sizing
Can we get the pieces customised?
Yes, we do customize size to make sure that you love the pieces and wear them.
You can write to us at raasbyekta@gmail.com or whatsapp on +91 7985174800 with details about the piece you would like and your measurements. We just need Bust, Waist & Hip measurement and Height. And happy to mention, there are no extra charges for size customization till 4XL.
Can we buy different size for top & bottom?
Yes, very much. We do understand that at times our standard set sizes may not fit everyone. Please mention in your order note or write to us at raasbyekta@gmail.com or WhatsApp on +91 7985174800.
Which size should I choose?
At raasbyekta, all our garments are made to be flowy and comfortable. You can just choose the size from our body size chart << put link here>>
Or you can simply click on 'Size chart' on every product page. If you further need assistance, please write a note to us at raasbyekta@gmail.com or WhatsApp on +91 7985174800 and we will get back to you.